For general maintenance advice and care guidelines in regards to specific products within our range, please download the documentation below.
Please download the document below for our full Terms & Conditions / Warranty across our product range. Contact us if you have specific questions or need more information.
Halcyon Lake welcomes the opportunity to work with Interior Designers, Architects, Decorators and Stylists worldwide. We offer trade accounts by application and reference endorsement, with each application considered individually. Our trade accounts are tiered based on experience and order history with Halcyon Lake. Trade pricing is only provided to approved trade account holders. Pricing will by provided by email; we cannot provide trade pricing over the phone or in our showroom, only retail pricing will be quoted.
Frequently Asked Questions
Yes! Most of our rugs can be made to any size. They are priced simply per square meter – there’s no surcharge for a custom-sized piece and you only pay for the quality of rug you need. The maximum width of our custom-made rugs do vary, however, as it depends on the style of loom required to make each style. If there is a one-of-a-kind rug in stock that you like, but it’s not in the size you require, we might be able source something similar in your ideal size.
Lead times vary depending on the style of rug. Most of our hand-woven options will take approximately 8 to 10 weeks from order. The process involves our European mills making the quantity of felted yarn to your specified colour, weaving the rug by hand, and assessing each piece as per their rigorous quality control. We then air-freight the rug to Australia and monitor its progress through customs.
Most of our European textured rugs are hand-woven in a way that means they’re identical front and back. A reversible rug allows use of both sides, which will even out wear and ensure a longer life for your rug. They’re a great option for high-traffic areas, and an added bonus is that they’re somewhat self-cleaning. Each time you flip the rug, fine dirt and dust that your weekly vacuum doesn’t catch will be naturally massaged out of the rug with use on the reverse side – perfect for keeping light coloured rugs nice and bright!
Yes! We are very happy to loan you a sample to ensure that the colour and style is perfect for your home. Please note that we don’t have every weave in every colour but we can generally provide you with your desired colour in a similar weave. For one-of-a-kind rugs, though, we won’t have samples! However, if you’re located in Melbourne, you’re welcome to try the full-sized rugs at home.
We recommend that you vacuum your rug once a week using a smooth head without any brushes or beaters. If your rug is reversible, flip and rotate the rug every 6 months (or more frequently if you are noticing any signs of wear) and for single-sided rugs, simply rotate every 6 months.
For liquid or viscous spills, use a clean cloth to absorb as much of the spill as possible and then use some clean, slightly warm water to dab over the spill. Never rub, as this will only push the spill further into the rug. A mild “wool wash” solution diluted with water can be used on more difficult stains. Based on the composition of your rug, we will provide specific, more detailed care and cleaning instructions with your order.
Our extensive range of European-made wall-to-wall carpets is unique – it has a similar aesthetic to our rugs and is unlike anything else available on the local market. It’s available in rolls starting from 400cm-wide and can come in sizes up to 620cm-wide in some collections; this allows for seamless installation in most rooms and has the best outcomes for appearance and wear over time. The majority of our carpets are made from the finest pure New Zealand wool, which is both soft and durable, and we install Australia-wide on a premium rubber underlay for comfort and longevity.We install our carpet Australia wide on a premium rubber underlay for comfort and longevity.