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naturally beautiful rugs

Halcyon Lake is a specialist purveyor of rugs and carpets. Our range is selected for level of craftsmanship, individual character, lasting style and the finest materials.

FAQ

Can I have a rug made to a custom size?
Yes! Most of our rugs can be made to any size. They are priced simply per square meter – there’s no surcharge for a custom-sized piece and you only pay for the quality of rug you need. The maximum width of our custom-made rugs do vary, however, as it depends on the style of loom required to make each style. If there is a one-of-a-kind rug in stock that you like, but it’s not in the size you require, we might be able source something similar in your ideal size.

How long do they take to be made?
Lead times vary depending on the style of rug. Most of our hand-woven options will take approximately 8 to 10 weeks from order. The process involves our European mills making the quantity of felted yarn to your specified colour, weaving the rug by hand, and assessing each piece as per their rigorous quality control. We then air-freight the rug to Australia and monitor its progress through customs.

What does it mean that a rug is reversible?
Most of our European textured rugs are hand-woven in a way that means they’re identical front and back. A reversible rug allows use of both sides, which will even out wear and ensure a longer life for your rug. They’re a great option for high-traffic areas, and an added bonus is that they’re somewhat self-cleaning. Each time you flip the rug, fine dirt and dust that your weekly vacuum doesn’t catch will be naturally massaged out of the rug with use on the reverse side – perfect for keeping light coloured rugs nice and bright!

Can I have a sample?
Yes! We are very happy to loan you a sample to ensure that the colour and style is perfect for your home. Please note that we don’t have every weave in every colour but we can generally provide you with your desired colour in a similar weave. For one-of-a-kind rugs, though, we won’t have samples! However, if you’re located in Melbourne, you’re welcome to try the full-sized rugs at home.

How can I clean my rug?
We recommend that you vacuum your rug once a week using a smooth head without any brushes or beaters. If your rug is reversible, flip and rotate the rug every 6 months (or more frequently if you are noticing any signs of wear) and for single-sided rugs, simply rotate every 6 months.
For liquid or viscous spills, use a clean cloth to absorb as much of the spill as possible and then use some clean, slightly warm water to dab over the spill. Never rub, as this will only push the spill further into the rug. A mild “wool wash” solution diluted with water can be used on more difficult stains. Based on the composition of your rug, we will provide specific, more detailed care and cleaning instructions with your order.

What’s the benefit of Halcyon Lake’s wall-to-wall carpet?
Our extensive range of European-made wall-to-wall carpets is unique – it has a similar aesthetic to our rugs and is unlike anything else available on the local market. It’s available in rolls starting from 400cm-wide and can come in sizes up to 620cm-wide in some collections; this allows for seamless installation in most rooms and has the best outcomes for appearance and wear over time. The majority of our carpets are made from the finest pure New Zealand wool, which is both soft and durable, and we install Australia-wide on a premium rubber underlay for comfort and longevity.We install our carpet Australia wide on a premium rubber underlay for comfort and longevity.

Terms & Conditions

Warranty
Halcyon Lake will provide a 2-year warranty on all domestic rugs and a 1-year warranty on all commercial rug applications. The warranty is applied from the date of original purchase against faulty materials or workmanship, provided that the rug is maintained according to our care and cleaning instructions. Our rugs will retain quality appearance for years if maintained correctly.
Halcyon Lake will provide a 5-year warranty on all domestic carpet installations and a 2-year warranty on all commercial carpet applications. The warranty is applied from the date of original delivered and installation by our contracted carpet installers against faulty materials or workmanship provided that the carpet is maintained correctly according to our care and cleaning instructions.

This warranty will not apply where the rug has been water-damaged, animal-damaged, steam cleaned excessively or altered by others. This warranty does not cover tears, burns, pulled loops, cuts, shedding or damage by improper cleaning agents or methods.

Payment terms
All Halcyon Lake orders require a 50% non-refundable deposit to proceed with the order. No product will be ordered until the deposit is paid and Halcyon Lake will not be held responsible for project delays due to late payment.

The balance payment is required prior to delivery or collection of any rug order. For carpet installation, balance payment is required within 10 business days of completion of the installation. Depending on the size of the project, Halcyon lake reserves the right to part-invoice for the goods or services prior to completion.

By confirming an order by deposit, the customer accepts these terms and conditions.

Lead times
Halcyon Lake endeavors to provide the most accurate lead times at time of order. Note these do not include factory holiday shutdowns, industrial action, public holidays or causes that are reasonably beyond our control.

* Hand-woven and hand-tufted rugs take approximately 8 weeks from deposit
* Hand-knotted rugs take approximately 16–20 weeks from deposit
* Wall-to-wall carpet takes approximately 12–14 weeks from deposit

Please allow an additional 4–8 weeks for custom colour development.

Size tolerances
For all hand-made rugs, the size tolerance can vary either +/- approximately 2% for width and 4% for length.
If you have a specific minimum or maximum size your rug, please advise us and we can communicate this to our mills for production.

Colour
We offer an extensive range of custom-coloured rugs and carpets and are happy to work with you to supply custom colour-ways as requested. We make sample pieces for approval and once the order is confirmed, we return these samples to the manufacturer for colour-matching during production.

Custom carpet samples can take up to 4 weeks for production and delivery while hand-knotted and hand-woven rug samples can take up to 8 weeks.

Please note that our standard colour tolerance is 1.5% of the original sample or 3% if the rug or carpet is made using a heathered yarn.

We do not recommend confirming an order based on an image of the rug colour only as images and monitor colour vary greatly. The physical sample must be approved and colour numbers confirmed against both the sample and invoice or quote. By paying the deposit you are committing to the colour as detailed on your invoice or quote.

Shading
Shading, or “water-marking”, is a natural occurrence in rugs and carpets with a pile. This is not a fault with the product or any grounds for complaint.

Carpet Installation
We are happy to quote your carpet installation based on your requirements but require an onsite check measure before an order can proceed. This check measure will decide the best method of installation, confirm any join locations and may result in additional carpet supply at an increased cost.

We require 3 weeks’ notice to book in the carpet installation on your required date and expect that installation will be carried out during normal business hours with a worksite free of other trades. The floors are to be clean, smooth and level and in a suitable condition for the specified floor covering to be installed. If the floors do not meet our installer’s requirements, the project will be rescheduled and a daily cancellation fee will be charged.

Storage
Halcyon Lake is happy to warehouse any rugs or carpet on order for 6 months from their arrival date as a complimentary service. After this time, a small storage fee will be charged for this service, which is calculated based on a percentage of the value of the goods.

Privacy

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Architects Portal – Launching Winter 2017


Our Architects Portal will allow you to explore our entire rug range to find the perfect rug for your project. You will be able to download pdfs of our collections and products along with our price lists. Once live, you'll be able to select the collection you wish to browse to start or use our search engine to explore the entire range.

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